MESsites is a restaurant website platform operated by MES Studios. This policy describes the information we collect, how we use it and the choices available to users and restaurant customers. It applies to the MESsites marketing website, account dashboard and platform services. Individual restaurant websites may have their own privacy notices and policies.
1. Information we collect
We collect information you provide, such as restaurant and account names, email addresses, business contact information, website content, support requests, menus, uploaded files and form submissions. We also process technical information needed to operate the service, such as IP addresses, browser details, access logs, device data, session identifiers and usage or error events. When you purchase services, our payment provider processes payment details and may return payment status, profile tokens and limited card details such as the last four digits.
2. Why we use information
We use information to create and authenticate accounts, host and operate restaurant websites, deliver email verification and sign-in links, process service requests and billing, support customers, prevent abuse, troubleshoot errors, maintain security and improve the platform. We also use restaurant-submitted content to render menus, pages and site features selected by the owner.
3. AI features and service providers
If you choose AI-assisted tools, we may transmit relevant submitted text, menu files or instructions to an AI processing provider to produce the requested output. We use external providers for services including hosting, email delivery, payment processing and infrastructure. Those providers process the information needed to perform their functions under their own applicable terms and agreements.
4. Restaurant website visitors and forms
Restaurant websites may offer Contact, Employment and Private Events forms. Information submitted through these forms is processed to route the inquiry to the restaurant and enable the requested response. Restaurant owners are responsible for their own notices, responses and lawful use of visitor information. Do not send sensitive payment-card numbers, medical details or other highly sensitive information through ordinary inquiry forms.
5. Cookies, authentication and analytics
We use cookies and similar browser mechanisms for account sign-in, session security, preferences and service operations. Your browser may allow you to restrict cookies, although doing so can affect authentication and dashboard features. Individual restaurant sites may use third-party embeds that apply their own cookies or tracking subject to their policies.
6. Email messages
We send account verification, secure sign-in links, service notices, subscription changes and customer-support communications. Messages may be delivered using an email service provider. Transactional account messages are necessary to operate the service; marketing messages, if offered, will have applicable unsubscribe choices.
7. Sharing
We do not sell your personal information as a business practice. We share information with service providers as necessary for platform functions, with restaurant owners when visitors submit inquiries to them, when you authorize an integration, or as required by applicable law or to protect safety and security. We do not make restaurant customer inquiries public merely because they are submitted through a website form.
8. Retention and deletion
We retain account and website information while the service is active and for applicable recovery, legal, tax, fraud prevention and recordkeeping purposes. Trial and canceled website content may become inaccessible and be eligible for deletion after the recovery window communicated in the dashboard. A displayed deletion date is not a promise that deletion has already occurred; certain records may need to be retained by law.
9. Security
We use reasonable operational safeguards to protect information, but no internet service can guarantee absolute security. Keep your email account secure and notify us if you believe access to your MESsites account has been compromised.
10. Your choices and requests
You can update restaurant information in the dashboard and contact us to ask about access, correction or deletion of personal information. Rights may vary according to your location and applicable law. We may need to verify your identity and retain records where legally required. To submit a privacy request, email support@messites.com.
11. Children and external links
MESsites is intended for business owners and authorized adults, not children. Restaurant websites may link to outside services or embed content whose privacy practices we do not control. Read those providers’ notices before sharing information.
12. Policy updates
We may revise this policy as our services, providers and legal obligations evolve. The latest version will be posted here with an updated date.